Four models of VoIP desktop phones are available for use on campus:. In effect, one sidecar can store a total of twenty-four phone numbers. For assistance with programmable buttons on the and models, contact the Technology Support Center by submitting a Ticket , by phone or by email at SupportCenter IllinoisState.
You can contact the Support Center by phone at or by email at supportcenter ilstu. Please provide the same information outlined above under the Reporting Problems section. For more information on VoIP phone service, refer to the following:. Skip to main content.
Sep 1, view s 3 people thought this was helpful. Prerequisite Before you start to upgrade the firmware, make sure that you register the required Enterprise phones with Cisco Unified Communications Manager. The Select a Software Type page appears. The File Information details appear.
Install or Upgrade the Firmware Perform the following procedure to install or upgrade the firmware. Prerequisite Before you start to install or upgrade the firmware, check the existing firmware or load version of the phone. Software Location Source —Choose your local source or remote source for upgrade.
User Name —Enter the username of the remote node. User Password —Enter the password of the remote node. Upgrade Options Continue with Upgrade after download —Check the Continue with Upgrade after download check box to start the upgrade or installation immediately after the file download completes. After the file is installed or upgraded, a confirmation message appears. Verify the Firmware Version After you have installed or upgraded the firmware version, perform the following procedure to verify it.
The Device Default Configuration page appears with a list of phones and firmware versions. Was this article helpful? Yes, thank you! Not really. Twitter Linkedin Facebook Youtube Instagram. All rights reserved. Choose the Cisco IP Phone model. For example, IP Phone
This feature is only available with the Premium version of Cisco Agent Desktop. Figure 2. Figure 3. Figure 4. Cisco Supervisor Desktop. Cisco Desktop Administrator. Step 1. Step 2. Step 3. Cisco Agent Desktop uses call data to execute workflow action to retrieve customer specific record or data from customer-relationship-management CRM system and performs screen pop to display information to the agent prior to answering the call. Cisco Agent Desktop Software Packages. Table 1. Feature Summary.
Supervisor-agent chat. Change agent state. Team messages. Real-time skill and agent statistics, logs, and report displays. Silent monitor, barge in, and intercept. Cisco Agent Desktop. Agent-initiated chat. Cisco IP Communicator support. Phone directory. Real-time agent report displays. Reason codes. Task buttons. Event-triggered workflows. Integrated browser.
Caller data display. Queue status data. Work wrap up agent state. Agent initiated recording. Configure Cisco Agent Desktop interface. Configure Cisco Agent Desktop workflows run macro, launch external application. Configure server and desktop monitoring. Cisco Unified Communications Services. These applications use the network as the platform to enhance comparative advantage by accelerating decision time and reducing transaction time.
The security, resilience, and scalability of the network enable users in any workspace to easily connect anywhere, anytime, and anyplace, using any media, device, or operating system. Cisco Unified Communications is part of a comprehensive solution that includes network infrastructure, security, wireless, management applications, lifecycle services, flexible deployment and outsourced management options, and third-party applications.
Cisco Unified Contact Center Express is designed to enhance customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites.
It provides automatic call distributor ACD , network-to-desktop computer telephony integration CTI , interactive voice response IVR , and multimedia contact management to contact center agents over an IP network. It meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy, easy-to-use, highly available, and sophisticated customer interaction management for up to agents.
Cisco Unified Contact Center Express is provided in three versions: Standard, Enhanced, and Premium to better match product functions with your customer contact interaction management requirements. Cisco Agent Desktop and Cisco Supervisor Desktop are powerful software solutions for the customer contact center. They give customer contact agents and supervisors Service-Oriented Architecture SOA -based tools to increase productivity, improve customer satisfaction, and reduce costs.
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